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IVT offers expert design and engineering services on a wide variety of products and solutions, specifically in the IP Telephony and contact center market. These services are designed to provide customers with expert help in designing, implementing, maintaining and managing their IP voice and data networks.

We offer:

Design & Assessment Services

IVT offers configuration and design assistance to customers that need additional technical resources to evaluate and test new IP technologies to provide a migration path from current TDM and PBX systems to the benefits of IP Telephony. Whether a company is ready for a full IP implementation or they want to migrate by IP enabling their current PBX, IVT has the technical expertise to design a migration path that fits a company's needs.

  • Design Services
  • Consulting Services
  • Network Assessments

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Implementation & Installation

Finding a partner that can design complex technology and implement it is a challenge, especially one you can trust and is focused on your business and your needs. IVT's team of technical engineers are fully certified and authorized to work on complex technology from such vendors as Avaya, Extreme Networks, ObjectWorld, VoicePrint, Spectralink, Polycom, Nice Systems, Plantronics and many others.

  • Local Engineers & Technicians
  • National Capabilities through Avaya Global Services & Other Partners
  • Project Management
  • System Training is included

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IVT offers flexible options for maintaining your telephony systems across the country. Our engineers, along with Avaya engineers, are fully certified to diagnose issues, solve problems and maintain equipment, including key systems, PBX's and IP Telephony systems.

Our flexible options include:

  • 24X7 Maintenance Agreements
  • 8X5 Standard Maintenance Agreements
  • T&M Maintenance Options
  • Parts Only Agreements

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Monitoring and Management

Newer technologies require technical experts to monitor and manage those systems to ensure the best performance. The new IP Telephony systems can be remotely monitored, tested, diagnosed and, in some cases, fixed from a central management location. IVT offers remote management and onsite management for IP Telephony solutions and traditional phone systems.

  • Staff Augmentation
  • Remote Monitoring
  • Remote Management
  • Remote Dispatch
  • Help Desk

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